Last updated: December 9, 2023
This Shipping Policy outlines the terms and conditions applicable to the shipment of all products purchased from Emporium Opulence.
Shipping Destinations:
We currently only ship within the United Arab Emirates (UAE).
Shipping Rates:
- Free Shipping: We offer free shipping on all orders within the UAE.
- Expedited Shipping: We offer an expedited shipping option for an additional fee. This option will deliver your order within 3-5 business days.
Order Processing Time:
- Orders are typically processed within 3-5 business days of receipt.
- You will receive a confirmation email once your order has been processed and shipped.
Delivery Time:
- Standard shipping: 3-5 business days
- Expedited shipping: 2-3 business days
Delivery Confirmation:
- You will receive a tracking number via email once your order has been shipped.
- You can track your order online using the tracking number provided.
Unclaimed Packages:
- If a package is returned to us as unclaimed, we will attempt to contact you to arrange for re-delivery.
- Re-delivery fees may apply.
Product Eligibility
As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.
Timeframe
- You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.
Replacement Process
Initiation
To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….
- OPTION A
- We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-
- Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE
- And within 2 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.
- OPTION B
- We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.
Please note that we do not offer a replacement for “change of mind”.
Refund
We do not have a refund policy.
International Shipping:
- We do not currently offer international shipping.
Please be aware that:
- Shipping times are estimates and may vary depending on factors such as weather conditions and holidays.
- We are not responsible for any delays or losses caused by the shipping carrier.
- We reserve the right to modify this Shipping Policy at any time without prior notice.
Contact Us:
If you have any questions about this Shipping Policy, please contact us by email at
contact@emporiumopulence.com
or
https://wa.me/971562578441
Mailing Address: Warehouse # 13,Plot # 4488,Al Sajaa Industrial,Sharjah
Please retain your order information and any relevant documentation as it may be required to process your replacement request.
Last updated: December 9, 2023
This Shipping Policy outlines the terms and conditions applicable to the shipment of all products purchased from Emporium Opulence.
Shipping Destinations:
We currently only ship within the United Arab Emirates (UAE).
Shipping Rates:
- Free Shipping: We offer free shipping on all orders within the UAE.
- Expedited Shipping: We offer an expedited shipping option for an additional fee. This option will deliver your order within 3-5 business days.
Order Processing Time:
- Orders are typically processed within 3-5 business days of receipt.
- You will receive a confirmation email once your order has been processed and shipped.
Delivery Time:
- Standard shipping: 3-5 business days
- Expedited shipping: 2-3 business days
Delivery Confirmation:
- You will receive a tracking number via email once your order has been shipped.
- You can track your order online using the tracking number provided.
Unclaimed Packages:
- If a package is returned to us as unclaimed, we will attempt to contact you to arrange for re-delivery.
- Re-delivery fees may apply.
Product Eligibility
As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.
Timeframe
- You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.
Replacement Process
Initiation
To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….
- OPTION A
- We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-
- Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE
- And within 2 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.
- OPTION B
- We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.
Please note that we do not offer a replacement for “change of mind”.
Refund
We do not have a refund policy.
International Shipping:
- We do not currently offer international shipping.
Please be aware that:
- Shipping times are estimates and may vary depending on factors such as weather conditions and holidays.
- We are not responsible for any delays or losses caused by the shipping carrier.
- We reserve the right to modify this Shipping Policy at any time without prior notice.
Contact Us:
If you have any questions about this Shipping Policy, please contact us by email at
contact@emporiumopulence.com
or
https://wa.me/971562578441
Mailing Address: Warehouse # 13,Plot # 4488,Al Sajaa Industrial,Sharjah
Please retain your order information and any relevant documentation as it may be required to process your replacement request.