Thank you for shopping at Emporium Opulence! We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By making a purchase on our website or mobile app, you agree to the terms of this Policy.
Product Eligibility:
As a responsible company, Emporium Opulence wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.
Timeframe:
You must request a replacement within 3 days of the delivery date. After this period, we are unable to process any replacement requests.
Replacement Process:
To initiate a replacement, please follow these steps:
- Contact us:
Email: contact@emporiumopulence.com
Phone: (+971) 56 257 8441
WhatsApp: https://wa.me/971562578441 - Provide the following information:
Your order number
The reason for your request
Photos or videos of the product (if applicable) - Once we receive your request, we will review it and contact you with further instructions.
Replacement Options:
We offer two options for replacement:
Option A:
- We will request that you ship the incorrect, faulty, damaged, or broken product in its original packaging (including the original box and all accessories) to our warehouse at the following address:
Emporium Opulence, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE.
- We will ship the replacement product to you free of charge within 2 business days of receiving the incorrect, faulty, damaged, or broken product.
Option B:
- We will schedule a replacement for you within 14 business days.
- Please pack the product (including the original box and all accessories) for the courier to pick up and deliver the replacement.
Please note that we do not offer replacements for "change of mind."
Refund:
We do not offer refunds.
Additional Information:
- We are not responsible for lost or damaged return packages. We recommend using a trackable shipping service.
- Original shipping costs are non-refundable.
- We reserve the right to refuse a replacement if the product does not meet our eligibility criteria.
Contact Us:
If you have any questions about our refund and replacement policy, please contact us:
- Email: contact@emporiumopulence.com
- Phone: (+971) 56 257 8441
- WhatsApp: https://wa.me/971562578441
We appreciate your business!
Thank you for shopping at Emporium Opulence! We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By making a purchase on our website or mobile app, you agree to the terms of this Policy.
Product Eligibility:
As a responsible company, Emporium Opulence wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.
Timeframe:
You must request a replacement within 3 days of the delivery date. After this period, we are unable to process any replacement requests.
Replacement Process:
To initiate a replacement, please follow these steps:
- Contact us:
Email: contact@emporiumopulence.com
Phone: (+971) 56 257 8441
WhatsApp: https://wa.me/971562578441 - Provide the following information:
Your order number
The reason for your request
Photos or videos of the product (if applicable) - Once we receive your request, we will review it and contact you with further instructions.
Replacement Options:
We offer two options for replacement:
Option A:
- We will request that you ship the incorrect, faulty, damaged, or broken product in its original packaging (including the original box and all accessories) to our warehouse at the following address:
Emporium Opulence, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE.
- We will ship the replacement product to you free of charge within 2 business days of receiving the incorrect, faulty, damaged, or broken product.
Option B:
- We will schedule a replacement for you within 14 business days.
- Please pack the product (including the original box and all accessories) for the courier to pick up and deliver the replacement.
Please note that we do not offer replacements for "change of mind."
Refund:
We do not offer refunds.
Additional Information:
- We are not responsible for lost or damaged return packages. We recommend using a trackable shipping service.
- Original shipping costs are non-refundable.
- We reserve the right to refuse a replacement if the product does not meet our eligibility criteria.
Contact Us:
If you have any questions about our refund and replacement policy, please contact us:
- Email: contact@emporiumopulence.com
- Phone: (+971) 56 257 8441
- WhatsApp: https://wa.me/971562578441
We appreciate your business!